Due to unforeseen circumstances Billet Lane Medical Practice will be re-locating to South Hornchurch Health Centre, 106 Southend Road, Rainham, RM13 7XJ
until further notice.
This is due to the extensive works that needs to be carried out following our recent water leak.
The Reception area is open for patients to drop samples off
Anyone registered with Billet Lane requiring a FACE TO FACE appointment will be seen at South Hornchurch Clinic, 106 Southend Road, RM13 7XJ
The phone lines are still open 01708 442377
NEW SURGERY INFORMATION
From 9th January 2023, our surgery will be using a new online consultation service to
contact us for non-urgent medical or admin requests. Please use the new form on our
website from 9th January 2023.
PLEASE DOWNLOAD THIS NEW FORM - https://florey.accurx.com/p/F82675
Please allow 48 hours for a response
ONLINE BOOKING IS NOW AVAILABLE FOR YOUR PRACTICE FOR EVENING AND WEEKEND.
Appointments offered at Rosewood Medical Centre, 30 Astra Close, RM12 5NJ.
Appointments available are for GPs, Advanced Nurse Practitioners & Nurses.
Helping our patient's access the right NHS Service.
How and when can I access my GP practice? (subtitled) https://youtu.be/1qJlzANrE6M
How your GP practice team can help you (subtitled) https://youtu.be/NNxfyAc2VUM
How your GP receptionist can help you (subtitled) https://youtu.be/GstPdzc974c
What can a pharmacist do for you? (subtitled) https://youtu.be/QJdd6Kx3pew
Referring you to the Pharmacy.
We would like to let you know that we are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.
We have tested this system and from 02.05.2023 we will be asking our Patient Advisers who answer the phone to ask a few questions to check if your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice.
We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.
This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.
We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service. There have been national information campaigns by the NHS and there is lots of information on the web if you would like to know more.
What is this new service about?
Community pharmacists have already successfully seen thousands of patients for a consultation for a minor illness, following a call to NHS 111. This new way of arranging consultations with the pharmacist by a GP practice, has been successfully used around the county.
Why are we doing this?
Pharmacists are qualified healthcare professionals and experts in medicines with five years of training. They can offer clinical advice and over-the-counter medicines for all sorts of minor illnesses, and a same day consultation can be arranged quickly and at a time to suit you.
This in turns frees up GP appointments for those people with more complex symptoms who really need to see a GP.
We have a new service called GetUBetter, please see below for more details.
Need help with your muscle or joint problems?
NHS North East London - BHR MSK app is now available to all patients. It’s a FREE,
easy-to-use tool helping you to self-manage your muscle, bone, and joint (MSK)
injuries and conditions.
1. No need to wait for an appointment
2. Instant access to a personalised plan
3. Safe and effective.
What is getUBetter?
getUBetter is an app helping you self-manage at home, work, and on the move.
It can be accessed on a Smartphone or via the Web.
It covers a range of MSK injuries and condition, like back pain and ankle pain, and is
designed to help you recover, understand when and where to seek help, and prevent
Who is getUBetter for?
Anyone over 18
Anyone who's been advised or chose to self-manage
Anyone waiting for treatment
What will I get?
1. A personalised recovery plan
2. Step-by-step guidance
3. Exercises based on your condition
Advice to seek help, if needed.
4. Referral to your local healthcare providers, treatments, and services, if needed.
How do I download and use getUBetter?
1. Follow the link to access your local health
Strep A Infections - 09-12-2022
As a result of the ongoing rise in of Strep A infections, we have been asked to circulate the below document. If you have any concerns regarding any symptoms that your children or self may be presenting, please read the below article published by NHS England.
Advice for parents about scarlet fever and Strep A - Oxford University Hospitals (ouh.nhs.uk)
We have found that our current appointment system is not working for patients that are trying to get an appointment on the day. Therefore with the added pressure on GP services during the winter months, we have decided that all appointment we offer will only be available on the day at either 8:00am for the morning clinic and 2:30pm for the afternoon clinic. Many surgeries within Havering are already following this booking procedure, and we hope that it will make it easier for our patients to see a GP when they clinically need to.
We understand that everybody's circumstances are different so please explain to the reception staff if there is a reason this system will not work for you.
The reception staff will briefly ask you the reason for your call. This is so that we can put you in contact with the correct Clinician.
We hope that this system helps to relieve the stress of getting an appointment at the surgery. Our reception staff can also refer you to other services such as the walk-in centres and the Havering HUB to ensure that you are seen by a GP if we are unable to offer you an appointment. We also have a new service we offer - Extended Hours.
Our Doctors are in surgery as follows:
Dr Olumuyiwa Jegede - Monday - Tuesday, Thursday & Friday
Dr Ayesha Abdullah - Wednesday - (Locum)
Dr Mirran Carpenter - Monday - (Locum)
We have had lots of great feedback from patients about both GP’s, so are very excited to have them as part of the team.
Care Quality Commision.
Are services safe? - Good.
Are services effective? - Good.
Are services caring? - Good.
Are services responsive to people's needs? - Good.
Are services well-led? - Good.
We would like to make all patients aware that one Tuesday of every month all clinicians in Havering attend a 'PTI meeting'. This allows clinicians to remain updated with any clinical changes. This enables them to continue to provide the best possible care to their patients. We do not have any clinicians on site during this afternoon of every month therefore we are unable to hold a surgery. Our phone lines and surgery doors are still open, so you are still able to collect prescriptions or ask about any queries you may have. The team are still here until 6:30pm.
During this time our patients are advised to contact the Havering Hub on 0203 770 1888 or visit either Harold Wood Polyclinic. Our local pharmacists will be able to help our patients with minor conditions
Thank you for your co-operation.
With our patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access & Parking
We request patients NOT TO PARK in our staff car park or to block access as this needs to be left free for ambulances in an emergency. There is a council ‘pay’ car park adjacent to the Queens Theatre nearby.
The premises has suitable access for all disabled patients.
JOIN OUR PATIENT PARTICIPATION GROUP(PPG)!
We are currently seeking new members of our Patient Participation Group (PPG). The PPG plays a key role in the running of the surgery. We meet every 2-3 months with the Practice Manager, the Secretary and the Lead GP.
During our PPG meetings we aim to discuss new ideas or services that the surgery are offering, as well as gaining feedback or suggestions from the patients themselves. We talk about things that are working well in the surgery, and things that may need some adjustments. Any current changes to the surgery are discussed with the PPG first, so that we can gain their views and opinions on the matter. We love having feedback from the members of the PPG and work towards offering a better service to the rest of our patients, with their assistance.
IF YOU FEEL YOU WOULD BE A GREAT ADDITION TO OUR PPG PLEASE FEEL FREE TO CONACT THE PRACTICE MANAGER, EITHER ON 01708 442377 OR HAVCCG.Billetlanemedicalpractice@nhs.net.
Community Treatment Team
This service, works with adults in the community with acute medical needs and could potentially be treated at home rather than attend Accident & Emergency. (A&E).
The aim of the Community Treatment Team (CTT) service is to prevent unnecessary hospital admissions for those people who are experiencing an acute, physical health crisis, for example, exacerbation of infections, worsening of long terms conditions such as COPD and falls without injuries.
This service is provided to residents of Barking & Dagenham & Havering and Redbridge.
Contact numbers are:
Community Treatment Team: 0300 300 1660
Community Treatment Team Therapy: 0300 300 1661
Hours of operation : Daily 8am - 10.00pm.
The team aims to respond to referrals (face to face and/or by phone) within two hours.
(Site updated 04/12/2023)