We have found that our current appointment system is not working for patients that are trying to get an appointment on the day. Therefore with the added pressure on GP services during the winter months, we have decided that all appointment we offer will only be available on the day at either 8:00am for the morning clinic and 2:30pm for the afternoon clinic. Many surgeries within Havering are already following this booking procedure, and we hope that it will make it easier for our patients to see a GP when they clinically need to.
We understand that everybody's circumstances are different so please explain to the reception staff if there is a reason this system will not work for you.
The reception staff will briefly ask you the reason for your call. This is so that we can put you in contact with the correct Clinician.
We hope that this system helps to relieve the stress of getting an appointment at the surgery. Our reception staff can also refer you to other services such as the walk-in centres and the Havering HUB to ensure that you are seen by a GP if we are unable to offer you an appointment.
Our Doctors are in surgery as follows:-
Dr Olumuyiwa Jegede - Monday (late night), Tuesday, Thursday & Friday
Dr Ayesha Abdullah - Wednesday - (Locum)
Dr Mirran Carpenter - Monday (late night) - (Locum)
We have had lots of great feedback from patients about both GP’s, so are very excited to have them as part of the team.
Care Quality Commision.
Are services safe? - Good.
Are services effective? - Good.
Are services caring? - Good.
Are services responsive to people's needs? - Good.
Are services well-led? - Good.
We would like to make all patients aware that one Tuesday of every month all clinicians in Havering attend a 'PTI meeting'. This allows clinicians to remain updated with any clinical changes. This enables them to continue to provide the best possible care to their patients. We do not have any clinicians on site during this afternoon of every month therefore we are unable to hold a surgery. Our phone lines and surgery doors are still open, so you are still able to collect prescriptions or ask about any queries you may have. The team are still here until 6:30pm.
During this time our patients are advised to contact the Havering Hub on 0203 770 1888 or visit either Harold Wood Polyclinic or South Hornchurch Health Centre.
Thank you for your co-operation.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access & Parking
We request patients NOT TO PARK in our staff car park or to block access as this needs to be left free for ambulances in an emergency. There is a council ‘pay’ car park adjacent to the Queens Theatre nearby.
The premises has suitable access for all disabled patients.
JOIN OUR PATIENT PARTICIPATION GROUP(PPG)!
We are currently seeking new members of our Patient Participation Group (PPG). The PPG plays a key role in the running of the surgery. We meet every 2-3 months with the Practice Manager, the Secretary and the Lead GP.
During our PPG meetings we aim to discuss new ideas or services that the surgery are offering, as well as gaining feedback or suggestions from the patients themselves. We talk about things that are working well in the surgery, and things that may need some adjustments. Any current changes to the surgery are discussed with the PPG first, so that we can gain their views and opinions on the matter. We love having feedback from the members of the PPG and work towards offering a better service to the rest of our patients, with their assistance.
IF YOU FEEL YOU WOULD BE A GREAT ADDITION TO OUR PPG PLEASE FEEL FREE TO CONACT THE PRACTICE MANAGER, EITHER ON 01708 442377 OR HAVCCG.Billetlanemedicalpractice@nhs.net.
Community Treatment Team
This service, works with adults in the community with acute medical needs and could potentially be treated at home rather than attend Accident & Emergency. (A&E).
The aim of the Community Treatment Team (CTT) service is to prevent unnessary hospital admissions for those people who are experiencing an acute, physical health crisis, for example, exacerbation of infections, worsening of long terms conditions such as COPD and falls without injuries.
This service is provided to residents of Barking & Dagenham & Havering and Redbridge.
Contact numbers are:
Community Treatment Team: 0300 300 1660
Community Treatment Team Therapy: 0300 300 1661
Hours of operation : Daily 8am - 10.00pm.
The team aims to respond to referrals (face to face and/or by phone) within two hours.
(Site updated 23/11/2022)