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CORONAVIRUS UPDATE FOR PATIENTS OF BILLET LANE MEDICAL PRACTICE. (Updated 13/03/2020)

We have made the difficult decision to cancel all face to face consultations. All appointments will be changed to a telephone appointment. All patients will be contacted by telephone and if a face to face appointment is necessary an appointment will be booked.

We hope our patients understand why we have made this decision, we need to protect both our patients and staff.

Please DO NOT attend the surgery unless you have an appointment. We are also advising patients that if they have anything to collect from the surgery i.e. prescriptions or referral letters, that they ring and ask for them to be posted to them, or for their prescriptions to be sent to a local pharmacy.

PLEASE SEE BELOW FOR THE LATEST CORONAVIRUS INFORMATION:

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff, while also ensuring services are available to the public as normal. NHS 111 has an online Coronavirus Service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • You think you might have Coronavirus
  • In the last 14 days you've been to a country or area with a high risk of Coronavirus - see coronavirus advice for travellers and a list of high risk countries on www.nhs.uk
  • You've been in close contact with someone with Coronavirus

DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL. STAY INDOORS AND AVOID CLOSE CONTACT WITH OTHER PEOPLE. CALL 111 IF YOU NEED TO SPEAK TO SOMEONE.

  • In Scotland call your GP or NHS 24 on 111 out of hours
  • In Wales call 111(if available in your area) or 0845 46 47
  • In Northern Ireland call 111.

For region specific advice in:

  • England visit www.nhs.uk
  • Wales visit phw.nhs.wales
  • Scotland visit nhsinform.scot
  • Northern Ireland visit HSC
  • Ireland visit HSE

Further information and details of how to self-isolate are available on www.nhs.uk

The risk to the general public is moderate. If you have arrived back to the UK from any of the countries below, follow the specific advice for returning travellers. Detailed advice for returning travellers is available on www.gov.uk

Call 111 now if you've been:

  • to Hubei province in china in the last 14 days or Iran, areas of Northern Italy in lockdown or 'special care zone' areas in South Korea since 19th February (even if you do not have symptoms). Detailed maps are available on www.gov.uk
  • to other parts of mainland China or South Korea, Thailand, Japan, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and have a cough, high temperature or shortness of breath.
  • to other parts of Northern Italy (anywhere North of Pisa, Florence and Rimini), Vietnam, Cambodia, Laos or Myanmar since 19th February and have a cough, high temperature or shortness of breath.
  • in close contact with someone with confirmed Coronavirus

PLEASE DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL. CALL 111, STAY INFOORS AND AVOID CLOSE CONTACT WITH OTHER PEOPLE.

THANK YOU FOR YOUR CO-OPERATION.

JOIN OUR PATIENT PARTICIPATION GROUP(PPG)!

We are currently seeking new members of our Patient Participation Group (PPG). The PPG plays a key role in the running of the surgery. We meet every 2-3 months with the Practice Manager, the Secretary and the Lead GP.

During our PPG meetings we aim to discuss new ideas or services that the surgery are offering, as well as gaining feedback or suggestions from the patients themselves. We talk about things that are working well in the surgery, and things that may need some adjustments. Any current changes to the surgery are discussed with the PPG first, so that we can gain their views and opinions on the matter. We love having feedback from the members of the PPG and work towards offering a better service to the rest of our patients, with their assistance.

IF YOU FEEL YOU WOULD BE A GREAT ADDITION TO OUR PPG PLEASE FEEL FREE TO CONACT THE PRACTICE MANAGER, EITHER ON 01708 442377 OR HAVCCG.Billetlanemedicalpractice@nhs.net.

Practice Manager: Miss Charlotte Gillman.


WINTER PRESSURE ON GP PRACTICES.

As of September 2019 we will be holding ALL of our appointments for 'On the day' only. These appointments will be available at 8:00am for the morning and 2:30pm for the afternoon.

We have found that our current appointment system is not working for patients that are trying to get an appointment on the day. Therefore with the added pressure on GP services during the winter months, we have decided that all appointment we offer will only be available on the day at either 8:30am for the morning clinic and 2:30pm for the afternoon clinic. Many surgeries within Havering are already following this booking procedure, and we hope that it will make it easier for our patients to see a GP when they clinically need to.

We understand that everybody's circumstances are different so please explain to the reception staff if there is a reason this system will not work for you.

We hope that this system helps to relieve the stress of getting an appointment at the surgery. Our reception staff can also refer you to other services such as the walk-in centres and the Havering HUB to ensure that you are seen by a GP if we are unable to offer you an appointment.


As some of you may be aware, Dr Jeelani’s last day at the surgery was Monday 31st December 2018. We are sad to see him go, but wish him all the best for the future!

We are happy to welcome to the team, alongside Dr Jegede, two new GP’s. Dr Ayesha Abdullah ( female) and Dr Mirran Carpenter (Male).

Dr Ayesha Abdullah will be working 2 sessions a week at the practice. Wednesdays 09.00-12:00 and 15:30-18:00.

Dr Mirran Carpenter will be working 2 sessions a week at the practice. Mondays 09:00-12:00 and 16:00-19:30.

We have had lots of great feedback from patients about both GP’s, so are very excited to have them as part of the team.


PRACTICE CLOSURES.

We would like to make all patients aware that one Tuesday of every month all clinicians in Havering attend a 'PTI meeting'. This allows clinicians to remain updated with any clinical changes. This enables them to continue to provide the best possible care to their patients. We do not have any clinicians on site during this afternoon of every month therefore we are unable to hold a surgery. Our phone lines and surgery doors are still open, so you are still able to collect prescriptions or ask about any queries you may have. The team are still here until 6:30pm.

During this time our patients are advised to contact the Havering Hub on 0203 770 1888 or visit either Harold Wood Polyclinic or South Hornchurch Health Centre.

Please see information below of which dates the surgery phone lines will be closed:

  • Tuesday 10th March 14:30-18:30pm
  • Tuesday 21st April 14:30pm-18:30pm

Thank you for your co-operation.


With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access & Parking

We request patients not to park in our staff car park or to block access as this needs to be left free for ambulances in an emergency.  There is a council ‘pay’ car park adjacent to the Queens Theatre nearby.

The premises has suitable access for all disabled patients.

Mean Earnings Declaration

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the practice of Billet Lane Medical Centre in the last financial year was £43,050 before tax and National Insurance. This was for 2 full time GPs and 1 Locum GP who worked in the practice for more than six months.

(Site updated 13/03/2020)
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